Privacy notice
How Neutral expects to collect, use, secure, and retain account and dispute information.
Information we collect
Account identifiers, business contact details, dispute descriptions, contracts, invoices, messages, evidence, consent records, device and security logs, and payment information processed by a payment provider.
How we use it
To authenticate users, administer disputes, generate requested documents, deliver notices, prevent abuse, protect the service, provide support, comply with law, and improve reliability using de-identified operational data.
Case confidentiality
Case materials are made available only to authorized participants, service providers operating under confidentiality obligations, and others when required by law. We do not sell case evidence or use private case documents to train public AI models.
Security and retention
Neutral uses access controls, encryption, audit logs, rate limits, restricted storage paths, and backups. Retention periods will be stated in the final rules and will account for enforcement and legal-preservation requirements.
Your choices
Account holders may request access, correction, or deletion subject to case-integrity, fraud-prevention, contractual, and legal-retention requirements.