Security & fairness
A dispute platform has to earn trust from both sides.
Neutral is designed around limited access, an equal process, and a tamper-evident record—not black-box convenience.
Encrypted evidence
Documents are encrypted before storage and decrypted only for an authorized case participant.
Case-level authorization
Every request is checked against party membership and role. Knowing a file URL is not enough.
Equal record access
Both parties can review the evidence considered in a decision and receive the same response opportunities.
Audit history
Uploads, downloads, consents, submissions, and status changes are recorded with timestamps.
Published process
The rules, remedy limits, evidence window, and decision method are disclosed before consent.
Minimal data
Neutral collects what is needed for the dispute and separates private account data from case evidence.