Terms of use
The basic conditions for using Neutral’s website, demand tools, and dispute platform.
Neutral platform role
Neutral provides dispute-administration technology. Neutral does not represent either party, form an attorney-client relationship, or provide personalized legal advice.
Business use
The initial service is for authorized representatives of businesses. Users must provide accurate information and have authority to act for the business they identify.
Demand letters
Users are responsible for reviewing generated letters for accuracy before sending them. Neutral does not guarantee delivery, payment, settlement, or legal effect.
Separate arbitration consent
Website use alone does not submit a dispute to binding arbitration. Arbitration requires separate, matter-specific consent by both parties under the then-current arbitration agreement and rules.
Acceptable use
Users may not upload malware, impersonate others, harass a recipient, fabricate evidence, access another matter without permission, or use Neutral for an excluded claim.
Availability
Pilot features may change or be suspended. Paid features, refunds, liability limitations, dispute terms, and jurisdictional availability will be finalized before commercial launch.